Making Things Right
As many of you know, late last year we released a new version of Clear. This new version called Clear+ was built for iOS 7, and a universal app for iPhone and iPad. It was also a new app, in effect a paid upgrade for our customers. Believing that this new app was the best thing for our customers - after all, a universal app was our biggest feature request - we removed the original version of Clear from the store. Shortly after the launch, it became obvious we’d made a huge mistake.
Our existing customers were understandably upset that we were no longer updating the old version of Clear, and that we wanted to charge them for an update. So after much deliberation we changed our plan: we updated the old version of Clear for iOS 7 and put it back on the store. Our sole aim was, and remains, wanting to do the right thing for users.
Since then we’ve heard from customers that they are excited to pick up Clear but uncertain which version to buy - or even worse, users mistakenly buying the iPhone version when they want the universal version.
This confusion and uncertainty isn’t what we want you, our customers, to experience and we’re making an important change that makes things (if you’ll pardon the pun) clearer.
What We’re Doing
We’re going to be returning to just one, universal version of Clear for iOS, with the original version of Clear gaining iPad support. If you already own a copy of Clear, you don’t need to do anything as we’ve just launched an updated version of Clear with iPad support.
As Apple doesn’t offer a way to migrate users between copies of an app, we’re going to make Clear free for 24 hours so owners of Clear+ can move to the correct version free of charge.
To make sure as many people as possible can move to Clear, we’re going to do this twice in the next few weeks. We know this is risky - we rely on the income from Clear to run our small, independent company - and so whilst this was by no means an easy decision for us to make, we simply want to do the right thing for you, our customers.
So how will you know when Clear is free? Sign up below and we’ll let you know each time Clear goes free for 24 hours so you can download it. Remember we’ve never made Clear free before, and we’re only going to do it twice.
We’re dedicated to making Clear the best to do app for Mac & iOS. We’ll shortly be launching a free update to Clear featuring reminders, and we’ve got much more in store for you in the coming months.
Finally, I wanted to say thank you again for your support and sticking with us. I truly appreciate it.
Founder, Realmac Software
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