Questions
We want to make you happy
Friday, 25 May 2007 Filed in:RapidWeaver
It's been exactly 24 hours since we released RapidWeaver 3.6 and our brand new website. As with a lot of major new releases we've had a few teething problems, as a lot of you have noticed!
We're doing the best we can to resolve each and every issue. If you don't get an instant reply to your support email don't worry, we'll get back to you as soon as we can.
As you can imagine we're a little snowed under right now with email, so it may take up to 48 hours for us to get back to you. Hang in there!
Here's a few of your questions answered in a Q and A style:
Q: I only just purchased RapidWeaver 3.5, do I have to pay for the upgrade?
A: Don't worry, anyone who purchased a full priced copy of RapidWeaver 3.5 on or after April 1st 2007, is entitled to a free upgrade.
Q: Will I have to pay for each point upgrade now?
A: Nope, the next paid upgrade will be RapidWeaver 4.0, and that's more than a year away. In the meantime you'll get plenty of free upgrades, such as the next version that will take advantage of Leopard!
Q: Help, my serial number doesn't work!
A: We've had quite a few of these, in most cases it appears the serial number is not being entered correctly. Please try entering it again, exactly as it appears. If it still doesn't work, simply drop us an email and we'll fix it for you.
Q: Your contact form isn't working?
A: This is simply down to the load on the server. We've had far more visitors and interest than expected, things should settle down in the next few days.
If you have anymore more questions, please feel free to drop me an e-mail and I'll get back to you as soon as possible. I'm also happy to answer any questions posted in the comments area of this post.
We are Realmac Software. We want to make you happy.
We're doing the best we can to resolve each and every issue. If you don't get an instant reply to your support email don't worry, we'll get back to you as soon as we can.
As you can imagine we're a little snowed under right now with email, so it may take up to 48 hours for us to get back to you. Hang in there!
Here's a few of your questions answered in a Q and A style:
Q: I only just purchased RapidWeaver 3.5, do I have to pay for the upgrade?
A: Don't worry, anyone who purchased a full priced copy of RapidWeaver 3.5 on or after April 1st 2007, is entitled to a free upgrade.
Q: Will I have to pay for each point upgrade now?
A: Nope, the next paid upgrade will be RapidWeaver 4.0, and that's more than a year away. In the meantime you'll get plenty of free upgrades, such as the next version that will take advantage of Leopard!
Q: Help, my serial number doesn't work!
A: We've had quite a few of these, in most cases it appears the serial number is not being entered correctly. Please try entering it again, exactly as it appears. If it still doesn't work, simply drop us an email and we'll fix it for you.
Q: Your contact form isn't working?
A: This is simply down to the load on the server. We've had far more visitors and interest than expected, things should settle down in the next few days.
If you have anymore more questions, please feel free to drop me an e-mail and I'll get back to you as soon as possible. I'm also happy to answer any questions posted in the comments area of this post.
We are Realmac Software. We want to make you happy.
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